Shipping policy
King Kone USA is committed to providing reliable order processing and shipping services. Please review our shipping policy before placing your order.
Company Information King Kone USA 182 Business Center Dr Corona, CA 92878 Phone: (951) 245-6999 Email: support@kingkoneusa.com Website: www.KingKoneUSA.com
How Shipping Is Calculated Shipping rates are calculated automatically based on package weight, package dimensions, shipping destination, number of items ordered, and the selected shipping service level. King Kone USA works to provide competitive shipping rates through our carrier network while ensuring products arrive safely and efficiently.
When Shipping Costs Are Displayed Shipping charges are calculated and displayed during checkout before payment is submitted. Customers can review all available shipping options, estimated delivery times, and shipping costs before completing their purchase.
Order Processing and Shipping Time Most in-stock orders are processed and shipped within 1–3 business days after payment has been successfully received and verified. Orders placed on weekends or holidays will begin processing on the next business day. Large equipment orders, wholesale purchases, custom-branded products, special-order items, oversized items, and freight shipments may require additional processing time. If additional processing is required, King Kone USA will contact the customer with updated shipping information.
Shipping Carriers King Kone USA ships orders using trusted national and international carriers, including but not limited to:
- UPS
- FedEx
- USPS
- DHL for international shipments when available
- LTL freight carriers for oversized or commercial equipment orders
Carrier availability may vary based on destination, package size, package weight, and shipping service selected at checkout.
Tracking Information Once an order has shipped, tracking information will be emailed to the customer whenever available. Customers are responsible for monitoring shipment progress and ensuring someone is available to receive deliveries when required.
Incorrect Shipping Information Customers are responsible for providing accurate shipping information at checkout. King Kone USA is not responsible for delays, additional shipping charges, lost packages, or delivery issues resulting from incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping charges before reshipment.
Lost, Delayed, or Damaged Shipments Once a shipment has been transferred to the shipping carrier, delivery performance becomes the responsibility of the carrier. King Kone USA is not liable for carrier delays caused by weather, transportation disruptions, customs inspections, labor interruptions, or other events beyond our control. If your shipment is lost, delayed, damaged, or shows incorrect tracking information, please contact King Kone USA as soon as possible so we can assist with the carrier review process.
Freight Shipments Certain commercial equipment, large-volume orders, or oversized products may require freight shipping. Customers are responsible for inspecting freight shipments before signing delivery paperwork. Visible freight damage should be documented with the carrier at the time of delivery and reported to King Kone USA immediately.
International Shipping International orders are available for select products and destinations. All international orders are transacted in U.S. Dollars (USD).
Payment: International orders require payment by bank wire transfer. King Kone USA will provide wire transfer instructions privately after your order is received. Do not send payment until you receive instructions directly from King Kone USA. Orders will remain pending until payment is received and confirmed by King Kone USA. Orders will not be prepared for pickup until wire payment has been received and confirmed.
Freight and Pickup: King Kone USA does not arrange or pay for international freight. International customers are responsible for arranging and paying for all freight, pickup, and transportation from King Kone USA's U.S. facility (182 Business Center Dr, Corona, CA 92878). The checkout delivery method "Customer-Arranged Freight — Pickup from U.S. Facility" reflects this arrangement. No shipping charge is applied by King Kone USA; freight costs are the sole responsibility of the customer.
Import Responsibilities: Customers are responsible for all import duties, customs fees, taxes, brokerage fees, permits, and any additional charges required by the destination country. King Kone USA is not responsible for customs delays, import restrictions, seizures, or additional fees assessed by foreign governments, customs agencies, or carriers.
Backorders and Partial Shipments From time to time, products may become temporarily unavailable after an order has been placed. If an item is placed on backorder, King Kone USA may contact the customer regarding estimated availability, substitution options, partial shipment options, or refund eligibility.
Shipment Refusals If a customer refuses delivery of a shipment that was correctly processed and shipped by King Kone USA, any return shipping fees, carrier penalties, customs charges, or related costs may be deducted from any eligible refund.
Ownership and Risk of Loss Ownership of products transfers to the customer once the shipment is delivered to the shipping carrier. Risk of loss or damage passes to the customer once the carrier accepts possession of the shipment.
Shipping Issues and Customer Support If you experience a shipping issue, including lost packages, damaged shipments, tracking concerns, delivery delays, incorrect deliveries, or freight damage, please contact King Kone USA customer support. Please include your order number, tracking number if available, photos if the shipment is damaged, and a brief description of the issue.
King Kone USA Customer Support 182 Business Center Dr Corona, CA 92878 Phone: (951) 245-6999 Email: support@kingkoneusa.com Website: www.KingKoneUSA.com