Refund policy
At King Kone USA, we stand behind the quality of our products and strive to provide exceptional customer service. Please review our refund and return policy carefully before placing an order.
Contact Information King Kone USA 182 Business Center Dr Corona, CA 92878 Email: support@kingkoneusa.com Website: www.KingKoneUSA.com Phone: (951) 245-6999
Return Eligibility We accept return requests within 30 days of delivery for eligible products.
To qualify for a return, items must:
- Be unused and in original condition.
- Include all original packaging, accessories, and documentation.
- Be free from damage, misuse, modification, or excessive wear.
- Be accompanied by proof of purchase.
King Kone USA reserves the right to inspect all returned merchandise before issuing a refund, exchange, or store credit.
Non-Returnable Items The following items are considered final sale and are not eligible for return unless received damaged or defective:
- Opened or used consumable products.
- Custom-branded products.
- Special-order items.
- Custom-manufactured equipment.
- Clearance, closeout, or final sale merchandise.
- Products damaged through customer misuse, neglect, or unauthorized modifications.
Damaged or Incorrect Orders Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, you must notify King Kone USA within 5 business days of delivery.
Please email support@kingkoneusa.com with:
- Your order number.
- A description of the issue.
- Photos of the product and packaging.
King Kone USA will review the claim and determine the appropriate resolution, which may include replacement, repair, store credit, or refund.
Return Authorization Required All returns require prior authorization from King Kone USA.
Returns sent without authorization may be refused and returned to the sender.
To request a return authorization, contact: Phone: (951) 245-6999 Email: support@kingkoneusa.com
Return Shipping Unless a return is the result of a shipping error, defective product, or order fulfillment mistake by King Kone USA, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns.
King Kone USA is not responsible for lost or damaged return shipments.
Refund Processing Once your return is received and inspected, we will notify you regarding approval or denial of the refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days after approval for refunds to appear on your account, depending on your financial institution.
Restocking Fees King Kone USA reserves the right to apply a restocking fee of up to 15% on eligible returns involving commercial equipment, production systems, special-order products, or large-volume purchases.
Any applicable restocking fee will be communicated during the return authorization process.
Order Cancellations Orders may be canceled before shipment by contacting King Kone USA immediately.
Once an order has shipped, it is subject to the return policy outlined above.
Custom orders, branded products, and special-order items cannot be canceled once production or fulfillment has begun.
International Orders International orders are generally considered final sale. All international orders are transacted in U.S. Dollars (USD) and require payment by bank wire transfer prior to fulfillment.
Wire transfer fees, customs fees, duties, taxes, brokerage fees, freight charges, and all import-related expenses are non-refundable. King Kone USA does not arrange or pay for international freight; customers are responsible for all transportation and pickup costs from King Kone USA's U.S. facility.
Any exceptions will be reviewed on a case-by-case basis by King Kone USA.
Warranty Claims Certain products sold by King Kone USA may be covered by manufacturer warranties.
Warranty coverage, terms, and claim procedures vary by product and manufacturer.
Please contact our support team for assistance with warranty-related questions.
Store Credit In certain situations, King Kone USA may offer store credit in lieu of a refund. Store credit is issued at our sole discretion and may be used toward future purchases on KingKoneUSA.com.
Fraud Prevention King Kone USA reserves the right to deny returns, refunds, exchanges, or replacement requests where fraud, abuse, excessive return activity, or policy violations are suspected.
Questions? If you have any questions regarding this Refund Policy, please contact us:
King Kone USA 182 Business Center Dr Corona, CA 92878 Phone: (951) 245-6999 Email: support@kingkoneusa.com Website: www.KingKoneUSA.com